Refund policy

RETURN POLICY OF THE LEVANTE UD STORE

At the Official Levante UD Store, customer satisfaction is a priority. If you are not completely satisfied with your purchase, we offer the possibility of returning products under the following conditions:

1. Return period:
   You will have a period of 14 calendar days from the receipt of your order to request a return.

2. Return conditions:
   The products must be returned in their original condition, with the original packaging, tags, and without being used or opened (unless the product is defective or damaged).
   Personalized or custom-made products are not eligible for return, except if they arrive damaged or defective.

3. Return procedure:
   To initiate the return process, contact our customer service at tenda@levanteud.es or by phone, providing your order number and the reason for the return. We will provide you with return instructions.

4. Return costs:
   The cost of the return will be borne by the customer, unless the product is defective or has been sent incorrectly.

5. Refunds:
   Once we receive the returned product and verify that it meets the established conditions, we will proceed with the refund through the same payment method used for the purchase. Refunds may take up to 14 business days to be processed, depending on your bank's policy.

6. Defective or incorrect products:
   If you have received a defective or incorrect product, we offer the possibility to return it at no cost to you. In this case, contact our customer service to coordinate the return and the refund or exchange.

7. Exchanges:
   If you wish to exchange a product for a different size or model, you must return the original product and make a new purchase.

8. Contact:
   For any doubts or questions about our return policy, you can contact us at:

Email: tendagranota@levanteud.es