Shipping policy

SHIPPING POLICY OF THE LEVANTE UD STORE

Last updated: February 17, 2025

Welcome to the Official Levante UD Store. Below, we provide our shipping policy, with all the relevant information regarding the delivery times and conditions for products purchased in our online store.

DESTINATIONS AND SHIPPING AREAS
We ship within Spain and to some international countries. During the checkout process, you will be able to select the destination of your order, and the available shipping options will be shown based on your location.

SHIPPING TIMES
Shipping times vary depending on the destination and the selected shipping method. Below are the approximate shipping times:

  • Spain (Mainland): 2 to 5 business days.
  • Balearic Islands and Canary Islands: 3 to 7 business days.
  • International: The delivery time will vary depending on the destination and the shipping service used, generally between 7 to 14 business days.
    The indicated times are approximate and may vary due to external factors such as weather conditions or issues with the courier service.

SHIPPING COSTS
Shipping costs will be calculated during the checkout process, and the final cost will depend on the destination and weight of the order. If you make a purchase above a certain amount (check the online store), shipping may be free within Spain.

SHIPPING METHODS
We offer various shipping options through external courier companies. During the checkout process, you can choose the option that best suits your needs. The available options may include:

  • Standard shipping
  • Express shipping
    The cost and delivery time will vary depending on the selected option.

ORDER TRACKING
Once your order has been shipped, you will receive an email with a tracking number so you can track the status of your package. You can use this number on the courier company's website to see your order's location in real-time.

SHIPPING ISSUES
If you experience any issues with the shipment of your order (such as delays or damages), please contact us at the following email address: tenda@levanteud.es. We are committed to resolving any issues as soon as possible.

ADDRESS CHANGES AND CANCELLATIONS
If you need to change the shipping address or cancel your order before it is shipped, please contact us immediately. We cannot guarantee that we will be able to make changes once the order has been processed and shipped.

INTERNATIONAL SHIPMENTS
For international shipments, please note that additional taxes, duties, or fees may apply, which are not included in the product price or shipping costs. These charges are the customer's responsibility and must be paid at the time of delivery.

SHIPPING EXCEPTIONS
In certain exceptional situations (such as inventory issues or unforeseen events), shipping delays may occur. In these cases, we are committed to immediately informing you of the status of your order.